ORDERING
    Q:1: How do I know that my order was processed?
    Q:2: How do I edit or cancel my order?
    Q:3: What are my payment options?
    Q:4: When will my credit card be charged?
    Q:5: Is it safe to give my Credit Card information on your Website?
    Q:6: How do I know you received my on-line order?
    Q:7: Why didn't I receive and electronic receipt?

1. How do I know that my order was processed?     A* After your order is placed you will receive an email confirmation with an order number that your order has been processed. Then usually by next day you will receive email confirmation with tracking number and confirming that your order has been shipped.

2. How do I edit or cancel my order? A* If you need to edit or cancel your order please contact customer service at customerservice@miss-chatz.com and we will help you.

3.What are my payment options?  A* All major credit cards

4. When will my credit card be charged? A*Your credit card will be charged immediately after placing your order.

5. Is it safe to give my Credit Card information on your Website? A* We use various security measures, including Secure Socket Layer (SSL) encryption technology, to protect personal information that we collect. If you place an order through this Website, you will have the option to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please contact our Customer Service. You will have an opportunity to change these selections by sending us an e-mail us at our at customerservice@miss-chatz.com

6. How do I know you received my on-line order? A* You can be sure your order was placed if, after clicking on submit order in step four, you are automatically forwarded to step five and see our "Thank You for Your Order". If you supplied an email address you will also receive an electronic receipt from customerservice@miss-chatz.com confirming your order.

7. Why didn't I receive and electronic receipt? A* It's possible that when you entered your email address there may have been a typing error and our mail server was unable to send the confirmation to you.
If you are concerned about whether or not we received your order, please feel free to call us at +971557411221.

RETURN / EXCHANGE POLICIES
    Q:1: What is your Return/Exchange policy?
    Q:2: How should I ship & package my Return/Exchange?
    Q:3: Are your shipments insured?
    Q:4: When will my credit card be refunded?
    Q:5: How long does it take for an exchange?
    Q:6: What should I do if I ordered something in the wrong size?

1. What is your return/exchange policy? A* We are not happy unless you are! We will gladly issue a refund within 7 days of the purchase date.

• Items purchased from www.miss-chatz.com are eligible for a full refund excluding shipping costs. Our exchange policy allows exchanges within 7 days of purchase subject to the previsions listed below.
• Items returned and/or exchanged must be unworn, unwashed, unused, undamaged and with all original tags attached. We are unable to accept merchandise which does not comply with our return policies.
• For your security, please return your item with an insured courier (e.g., FedEx, UPS, ARAMEX) and retain your receipt. www.miss-chatz.com is not responsible for items damaged or lost in transit.
• Please allow 10 to 15 business days from the date we receive your package to process your return or exchange request.
• If a credit card refund is issued, please allow 1 to 2 billing cycles for the transaction to reflect on your billing statement since each bank's processing time varies. Credit will be issued for the original amount paid on the merchandise returned, excluding the shipping and handling fee.
• Items must be sent in original condition via insured and pre-paid mail to the address below:

    MISS CHATZ
    P.O. Box 261956
    Dubai, UAE
    Office: +971557411221

• If you wish to return your order within 7 days, please send an email to customerservice@miss-chatz.com for us to arrange collection and specify Order Number, Item Name, desired Item size and all other detail to expedite your exchange. Unfortunately,  Miss Chat*Z Ltd will not be able to refund any customs charges and shipping charges that you have paid on your returned item.
•  It's free to exchange items for a different size. However, the desired sizeof the item should be in stock with us. In the case, you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately.
• All items are quality controlled and checked for any faults before they are dispatched to customers. Should you for some reason, receive a damaged, defective or incorrect item purchased. We apologize for any inconvenience it may have caused. Please contact customerservice@miss-chatz.com immediately.
• Despite anything else in these terms and conditions, we reserve the right to charge you for the cost of returning items to us

2. How should I ship & package my Return/Exchange?
    A*  Please email customerservice@miss-chatz.com, with your invoice number and indicate whether you are exchanging or returning this item. For exchanges please let us know the desired style and size so we can place it ‘on hold’ for you and assure it does not sell out while your exchanged item is being returned to us. When returning an item, we expect items to be returned in the same condition that it was received by you, and request you utilize the original packaging materials, then, place your original invoice in the box to be returned, and be sure to indicate in writing on the invoice whether the item is being exchanged or returned. All exchanges & returns should be sent to:
    MISS CHATZ
    P.O. Box 261956
    Dubai, UAE
    Office: +971557411221

3. Are your shipments insured?   A* Yes. Our carriers insure shipments up to $100.

4. When will my credit card be refunded? A* Upon receipt of returned merchandise (pursuant to the above return instructions) a full refund will be issued to your credit card within 7 business days.

5. How long does it take for an exchange? A* Once the merchandise is received for an exchange it will be processed within 7 business days and then new merchandise will be shipped.

6. What should I do if I ordered something in the wrong size? A* Email customer service right away at customerservice@miss-chatz.com and provide them with your order number and that you made a mistake when ordering and if the shipment has not left yet they will adjust the order if possible. If the order has shipped, then it will need to follow the exchange policy.